Cancellation Policy

Cancellation Policy

At DNEEZ, we understand that plans can change. Please review our cancellation policy carefully before placing an order.

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Order Cancellation

• Orders can be cancelled only if the cancellation request is made before the order is processed or shipped
• Once an order has been processed, packed, or shipped, it cannot be cancelled

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How to Request a Cancellation

1. Email us at support@dneez.co with your order number
2. Send the request as soon as possible after placing the order

Cancellation requests are subject to confirmation by our team.

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Refunds for Cancelled Orders

• If the cancellation is approved, the refund will be processed to the original payment method
• Refunds are typically completed within 5–7 business days after approval

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Non-Cancellable Orders

• Orders that are already shipped or out for delivery
• Customized, made-to-order, or sale items

Such orders are not eligible for cancellation under any circumstances.

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By placing an order with DNEEZ, you agree to this Cancellation Policy. DNEEZ reserves the right to make the final decision on all cancellation requests.