Return & Refund Policy
Returns, Refunds & Exchanges
At DNEEZ, every product is crafted with care. Please review our policy carefully before placing an order.
Return & Exchange Eligibility
- Request must be made within 14 days of delivery
- Item must be unused, unworn, and unwashed
- Original tags, seals, and packaging must be intact
- Items damaged due to improper return packaging will be rejected
DNEEZ reserves the right to approve or reject any return after inspection.
Non-Returnable Items
- Sale / Clearance / Final Sale items
- Customized or Made-to-Order products
These purchases are final and non-reversible.
Rejected Returns
Returns will be declined if items show:
- Signs of use, washing, stains, perfume, or damage
- Missing or tampered tags, seals, or packaging
- Damage caused during return transit
Rejected items will be shipped back at the customer’s expense with no refund or exchange.
How to Request a Return
- Email us at info@dneez.co within 14 days
- Mention your order number and reason
- Wait for approval and follow return instructions
Return shipping costs are borne by the customer unless the item is defective or incorrect.
Refunds
- Refunds apply to product value only
- Shipping charges are non-refundable
- Processed within 12–14 business days after inspection
- COD refunds via bank transfer or store credit
Exchanges
- Subject to stock availability
- If unavailable, choose a refund or store credit (valid 6 months)
- Store credits are non-transferable and non-encashable
Damaged or Incorrect Items
If you receive a damaged or incorrect product, notify us within 48 hours of delivery with clear photos.
Approved cases will receive free return shipping and a replacement, exchange, or refund.
Cancellations
- Orders can be cancelled before dispatch only
- No cancellations once the order is shipped
By placing an order with DNEEZ, you agree to this Returns, Refunds & Exchange Policy.
